With so much to consider, it is vital that you are mindful of the feedback or reviews provided by portals, websites, and social media channels. The value product reviews have over descriptions cannot be understated. According to a newly released study; 90% of buyers place more weight on what other users say about your products than anything else you can provide them with!
Anyhow in this blog post, we have mentioned some of the metrics that measure customer satisfaction.
Net Promoter Score (NPS)
Net Promoter Score (NPS) is a loyalty metric that helps measure the willingness of users to recommend your brand. It’s measured from responses to the question like: “Considering your complete experience with our organization, how likely you will recommend our products and services?”
Customer Service Satisfaction (CSS)
Net Promoter Score (NPS) helps you measure your customers’ loyalty by asking if they would recommend your brand to their friends and family. It measures the number of people who respond with a 9 or 10 out of 10, which means they are willing to endorse it publicly.
Customer service satisfaction does not give you a wholesome picture, but it certainly helps find the most-asked queries and concerns.
Customer Effort Score (CES)
CES is a standardized measurement that ranks customer effort and loyalty based on their interactions with your products or services. This survey will help you learn what needs to be improved and whether customers are satisfied enough to recommend the product or service.
Customer Satisfaction Score (CSAT)
Customer Satisfaction Score (CSAT) is a helpful resource for businesses because it measures customer satisfaction. It uses the rating scale question of 1-10,1-7 or 1-5 to measure product or service quality and calculates this by dividing your number of happy customers by the total number of customers.
Do you know why customer satisfaction is so important to a business? If no then click here: why customer satisfaction is important to a business?